Frequently Asked Questions

You can contact the Western Sydney Airport Precinct team by completing the Contact us form or calling us on 1800 684 490. 

For questions or complaints about construction activity that require an immediate response, please call: 

1800 517 155 for M12 

1800 775 465 for all other projects 

We regularly update our website with important project updates, activities and information for the community, industry and our stakeholders.

If you want to get involved in future activities or keep informed of our plans in the Airport Precinct, please complete the Contact us form and we’ll add you to our database.

Transport connections in the Airport Precinct are diverse and span all transport modes, sizes and locations. The planning process can vary greatly depending on the type and scale of the project and the function of the corridor (e.g. public transport, freight, active transport, local traffic). 

Roads projects involve many steps before entering construction. These include the development of an early high-level design, assessing project impacts on the environment and community, seeking and addressing community and stakeholder feedback on the project, getting planning approval to progress, securing funding allocation and developing a detailed design. This process is important as it means the NSW Government can be sure that taxpayers’ money is being spent efficiently and where it is most needed. 

Transport is committed to working with developers to ensure that developments in the Airport Precinct deliver jobs, housing and growth as soon as possible. All enquiries from developers can be sent via email to development.Sydney@transport.nsw.gov.au. 

You can also watch for updates or information on our Industry page. 

If you have questions about the possible impact of new infrastructure on your property or land in the Airport Precinct, you can:   

• Talk to your local council    

• Visit the Department of Planning’s online mapping tool where you can search by address or lot number 

• Visit the NSW Government’s legislation website for the Aerotropolis SEPP and maps  

Visit the Department of Planning, Housing and Infrastructure website. The department is also available to be contacted via email at aerotropolis@dpie.nsw.gov.au or phone 1300 420 596. 

Sometimes Transport for NSW will identify and secure land needed for future infrastructure, such as roads and rail lines, before competing development comes along in a way that would prevent the land from being available for future transport infrastructure.  

If Transport for NSW identifies a potential impact to a property from a project, we will contact the owner directly to provide full personal support. This will include allocating a Personal Relationship Manager to help address owners’ individual needs.  

If your property falls within a ‘protected’ corridor, we will contact the owner directly to provide full personal support. This will include allocating a Personal Relationship Manager to help address owners’ individual needs.  

Transport for NSW will not normally acquire the land until close to the time the transport infrastructure is required. In the meantime, landowners can continue to live in and use their land. When land is required, all acquisitions will be under the Land Acquisition (Just Terms Compensation) Act 1991. 

We acknowledge that this may impact landowners’ short and long term planning and property decisions. The owner of the property may be able apply for early acquisition under section 23 of the Land Acquisition (Just Terms Compensation) Act. To apply for early acquisition, the owner must be able to show they would suffer hardship if the acquisition of the land were to be delayed. The owner must ensure their claim for hardship is genuine and substantiated. Details on how hardship is determined and how compensation is assessed can be found in the "Owner initiated acquisition" in cases of hardship fact sheet available at nsw.gov.au/property-acquisition. 

Landowners can contact us (corridors@transport.nsw.gov.au) at any time if they would like to talk about their personal circumstances. 

With so much work happening in the Airport Precinct, keeping everyone safe on our roads is one of our biggest priorities. We are working to improve safety in the Precinct in a number of different ways including: 

• Our Be Truck Aware campaign to build community awareness about how to interact safety on the roads, and educate heavy vehicle drivers and industry on their responsibilities in contributing to a safe environment 

• Delivering short-term improvements such as the Airport Precinct Safety and Access Program to help the existing road network cope with the increased traffic while longer-term upgrades are planned across the Precinct.  

• Upgrading and constructing new roads  

In addition to delivering larger safety projects, we also want to hear about areas on roads in the Airport Precinct which might need some additional maintenance.. You can report road maintenance issues here and we will share it share it with the responsible authority for actioning Report a pothole or damaged road | Service NSW

In recent years, Transport has delivered the Northern Road and Bringelly Road upgrades. These projects were funded by the Australian and NSW Governments as part of the Sydney Infrastructure Plan, a $4.1 billion road investment program.

The key benefits of these projects are: 

• Increased capacity to cater for future population growth in the area 

• Improved safety for motorists by: 

  • building new intersections with traffic lights to access precincts 

  • building a central median to separate opposing traffic flows 

  • building turning lanes at intersections 

• Improved safety for cyclists and pedestrians through an off-road shared path 

• Improved travel times and capacity to accommodate future development needs 

• Access to future South West Priority Growth Area along The Northern Road 

• Improved access and travel times for road freight in Sydney’s south west.

Effective and reliable freight networks will be instrumental in managing the steep rise in construction and freight demand expected across Western Sydney over the next thirty years. 

The Western Sydney International Cargo Precinct will play a critical role to meet this demand and support the 24/7 economy in the movement of goods across air, road and rail in the Western Sydney region and beyond  

The freight task is increasing across the Airport Precinct too, with warehouses and logistics centres becoming operational and construction increasing.  

Upgrades underway and planned for the M12, M7, Elizabeth Drive and Mamre Road will support freight growth over the coming years, while improving safety and access for businesses and the wider community.  

Alongside this, planning is also underway for improving freight corridors to serve the airport and surrounding areas in the future, including for the Western Sydney Freight Line and Intermodal Terminal and new roads such as the Eastern Ring Road.